Grooming & hygiene care
Cats are accepted for grooming & hygiene care services only under the following circumstances....
- The cat is fit and healthy enough for grooming, as deemed by the cat's veterinarian. Grooming which takes place on an elderly or infirm cat will be at the owner's risk.
- The cat's rabies vaccine is up to date (as required by law) unless otherwise discussed.
- The cat is tolerant and able to be restrained by the groomer and/or the client while grooming takes place. Client must be willing, able, and available to assist with restraint if necessary, unless otherwise discussed.
- Payment is made in advance OR at the time of service, using cash, debit, or credit cards. We accept personal checks only from established clients at our sole discretion.
By booking this service, you acknowledge the following...
If services are unable to be completed due to the cat's temperament or noncompliance, you will still be responsible for the full cost of the service. Refunds or discounts for incomplete services may be given on a case-by-case basis at the groomer's sole discretion. Comfy Claws Mobile Cat Care, LLC reserves the right to stop a service at any time if we feel the cat is becoming too stressed, fearful, or aggressive.
For nail trims
Any nails found to be ingrown (growing into the paw pads) will be pointed out by the groomer and you will be asked for explicit consent on whether or not to proceed with trimming those nails. Ingrown nails may be painful when trimmed, and the paw pads may bleed or become infected. You may elect to have the groomer skip these nails and have them treated by your cat's veterinarian instead; if you elect to proceed with the nail trim, Comfy Claws is not responsible for any discomfort or infection that may develop, and we may still recommend contacting your cat's veterinarian for follow-up treatment.
For ear cleaning
This service is recommended for basic hygiene and maintenance only. If your cat is undergoing treatment for an active ear infection, please check with your veterinarian before booking this service as cleaning can interfere with some ear medications. Comfy Claws is not responsible for any relapse or worsening of ear infections if these instructions are not followed, nor are we responsible for any irritation that may occur as a result of ear cleaning. We use over the counter, unmedicated ear cleaners labeled for pets unless the client has a prescription ear cleaner from their veterinarian that they would prefer us to use.
Coat care
Matt shaving, sanitary trims, or partial/complete coat removal may dramatically alter your cat's appearance. We provide these services for function and hygiene, NOT for aesthetics, and are not responsible if you are unhappy with your cat's general appearance following necessary grooming. These procedures may expose pre-existing skin or health conditions for which Comfy Claws Mobile Cat Care LLC cannot be held liable.
We do NOT offer anal gland expression for cats, as this should be performed only by a licensed veterinarian.
Medication assistance services
For medication assistance services, the following terms apply:
- All medications must be unexpired and in their original packaging or vial dispensed by the veterinarian, and clearly labeled with the cat's name, the name of the medication, and the dosing instructions as prescribed by the cat's veterinarian. If there has been any change to the dosing instructions since the medication was originally dispensed, we must see written confirmation of the change before we can administer the medication according to the new instructions.
- All INJECTABLE medications (insulin, allergy shots, B12, subcutaneous fluids) must be administered using syringes and/or needles dispensed by your veterinarian to ensure accurate dosing. We do NOT carry our own injectable supplies.
- Comfy Claws Mobile Cat Care, LLC reserves the right to request a review of the cat's veterinary medical records prior to administering any medication or over the counter supplement.
- Comfy Claws Mobile Cat Care, LLC reserves the right to refuse to administer any medication or over the counter supplement if we cannot verify that it has been explicitly prescribed or recommended by the cat's veterinarian.
- Comfy Claws Mobile Cat Care, LLC will only administer prescription flea & tick preventatives (Revolution/Revolution Plus, Credelio, Advantage Multi, Nexgard, Bravecto, Comfortis) OR the following brand-name over the counter preventatives: Capstar, Frontline, Advantage II, Cheristin. We will NOT administer Hartz products, store brand generics, or homeopathic/holistic flea & tick products as these are generally ineffective at best, and neurotoxic at worst.
- Comfy Claws Mobile Cat Care, LLC is not responsible for any adverse reaction or side effect that results from proper medication administration according to the label instructions. Any such event should be reported to the cat's veterinarian immediately.
General wellness, palliative, and behavior consulting
These services are meant to be informational only and do NOT constitute veterinary medical advice. Comfy Claws does not diagnose medical conditions, prescribe medications, or make prognoses.
All medical concerns and decisions regarding your cat's health should always be discussed with your cat's veterinarian.
Cancellations & no-shows
Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the FULL appointment fee. If cancellation is made 12-48 hours prior to the appointment, we reserve the right to charge a 50% cancellation fee. Cancellations made less than 12 hours prior to the appointment may be charged a 100% cancellation fee.
We understand that life happens sometimes! In the event of inclement weather, a family emergency or any other uncontrollable circumstance, Comfy Claws may waive the fee within the 48 hour period at our sole discretion.
We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.
It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.
We reserve the right to charge the FULL service fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule, when possible, to avoid such situations.
We reserve the right to refuse service to any cat or client for any reason.